BlueHost is a web hosting company that prides itself on providing a high level of customer support. The webhosting industry is known for having it’s fair share of companies with shoddy tech support, but Blue Host shines in this department.
In addition to a comprehensive help center which provides a thorough database of FAQ’s, tutorials, and answers, BlueHost also provides support via live chat, email, and a toll-free telephone number.
The customer service department at BlueHost is open 24 hours a day, 7 days a week. It’s comforting to know that if you have a problem with an unresponsive server or one of your websites is down at 3AM, you have someone ready to get things back online immediately.
Overall, BlueHost does an excellent job of providing top quality web hosting at cheap prices with superior customer support.
1 comment so far ↓
Just to warn everyone: I just went through a terrible experience with Bluehost Customer Support.
I used only 200 Gb of their promised ‘unlimited storage’. But still they deactivated my account in a crude fashion. After whole a day of tiresome mailing with customer support, they gave short and unfriendly answers, using any reason to hide that they wouldn’t give me the storage i paid for.
Eventually I convinced them to do the right thing and activate my account again. In no time of course i got a 2nd blunt, short mail saying “your account has outgrown us”. What a difference with my current host (DH), where they contact people first to find a solution/upgrade together, instead of immediately kicking out a customer.
- Please, do NOT believe Bluehost’s unlimited storage promise!!
- And please do NOT expect customer support to treat you as a human being either… You’re just a number to them, and they’ll shoot first and ask questions later.
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